02476 370909
Terms and Conditions

Terms and Conditions

This site is owned by D & D Chocolates Limited (hereafter known as D & D) and registered in England, Registration No. 4021992 with registered address at 261 Forest Road, Loughborough, LE11 3HT and trading address at Centenary Business Centre, Hammond Close, Nuneaton CV11 6RY. Email address at [email protected] Any purchase of goods from the site requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer’s "digital signature”

Order Confirmation

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.

Proof of Transaction

Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.

Cancelling your Order

Should you wish to cancel your order and receive a refund you must confirm this to us within 14 days from the day after delivery to you.

Product Information

Every effort has been made to ensure the accuracy of the information presented by D & D on its Site.

Validity Period of Offer and Prices

Our offers and prices are valid for the day the site is consulted and are subject to change without notice.

Delivery Zones

Our definition of the United Kingdom includes the whole of England, Scotland, Wales, Northern Ireland including mainland and all islands including the Channel Islands

Delivery Terms

Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service. All products leave our premises in perfect condition.

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation.

Broken items

All our chocolate products are despatched in perfect condition and we take the utmost care in wrapping them. But if any items are unfortunately damaged in transit by circumstances beyond our control, you can return them to us at the address above and once we have received the item we will refund the full purchase cost of that item or send out a replacement by return and refund postage costs incurred. If you have any concerns please contact us on 02476 370909.

Data Protection

All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.

Applicable Law and Competent Jurisdiction

In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on D & D Chocolates website strictly imply the acceptance of their terms and conditions.

In case of dispute or claim, the customer agrees to seek an amicable solution with D & D before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc) will be subject to the exclusive jurisdiction of the English courts.